SaaS Service Agreement
Version: v1.1 dated February 24, 2026
Provider: 044 SOUL sp. z o.o.
Address: ul. Złota 75A lok. 7, 00-819 Warsaw, Poland
KRS: 0001169108
VAT EU: PL5273161414
REGON: 541522343
Support & complaints e-mail: support@044soul.com
Phone: +48 576 074 364
Website: https://044soul.com
1. General provisions
1.1. This document constitutes an offer to conclude a SaaS service agreement.
1.2. The agreement is concluded remotely and addressed to an indefinite number of users.
1.3. Acceptance of the offer means full and unconditional acceptance of its terms.
2. Acceptance and conclusion of the agreement
2.1. The agreement is concluded upon any of the following actions by the User:
- payment of an invoice,
- confirmation of acceptance via e-mail or messenger,
- commencement of use of the service after access is granted.
2.2. If the account is created manually by the Provider, acceptance occurs upon providing registration data and confirming consent to the terms.
3. Subject of the agreement
3.1. The Provider grants the User access to an online SaaS platform, including individual setup and preparation of the working environment.
3.2. The scope and price of the service are agreed individually and confirmed in an invoice or correspondence.
4. Access timeline and commencement of service
4.1. Access to the service is provided within 3 (three) business days after payment is received.
4.2. The service is deemed to have commenced when the Provider starts configuration or account preparation.
5. Pricing, billing and automatic renewal
5.1. Public pricing plans may not be published. Prices are agreed individually.
5.2. The subscription renews automatically for the next billing period unless cancelled before the end of the current period.
5.3. Payments are made based on an invoice or another agreed method, including online payment processing (e.g. PayU).
6. Complaints and contact
6.1. Complaints may be submitted via:
- e-mail: support@044soul.com;
- phone: +48 576 074 364;
- postal address: ul. Złota 75A lok. 7, 00-819 Warsaw, Poland.
6.2. A complaint should include at least: identification data of the User, contact details, description of the issue, and expected method of resolution.
6.3. The Provider responds to complaints within 14 calendar days.
7. Withdrawal and refunds
7.1. A consumer may withdraw from a distance contract within 14 days, unless mandatory law provides otherwise.
7.2. A withdrawal statement may be submitted to support@044soul.com or to the Provider’s postal address.
7.3. At the User’s explicit request, service performance may begin before the withdrawal period expires.
7.4. If performance started before withdrawal upon explicit request, the consumer may be required to pay for the part of the service performed until the withdrawal date, where required by applicable law.
7.5. If the service is fully performed before the withdrawal period expires upon the consumer’s explicit request, the right of withdrawal may be lost to the extent permitted by law.
7.6. For B2B customers, withdrawal and refund terms are governed by the parties’ agreement and mandatory applicable law.
8. Liability
8.1. For B2B customers, the Provider’s liability is limited to the amount paid for the last billing period.
8.2. For consumers, liability is limited only to the extent permitted by mandatory law.
9. Personal data and cookies
9.1. Personal data is processed in accordance with the Privacy Policy.
9.2. Cookies are governed by the Cookie Policy.
10. Governing law
10.1. This agreement is governed by the laws of the Republic of Poland.