044

SaaS Service Agreement

Version: v1.0 dated December 18, 2025
Provider: 044 SOUL sp. z o.o.
Address: ul. Złota 75A lok. 7, 00-819 Warsaw, Poland
KRS: 0001169108
VAT EU: PL5273161414
REGON: 541522343
Support & complaints e-mail: support@044soul.com
Website: https://044soul.com

1. General provisions

1.1. This document constitutes an offer to conclude a SaaS service agreement.
1.2. The agreement is concluded remotely and addressed to an indefinite number of users.
1.3. Acceptance of the offer means full and unconditional acceptance of its terms.

2. Acceptance and conclusion of the agreement

2.1. The agreement is concluded upon any of the following actions by the User:

  • payment of an invoice,

  • confirmation of acceptance via e-mail or messenger,

  • commencement of use of the service after access is granted.

    2.2. If the account is created manually by the Provider, acceptance occurs upon providing registration data and confirming consent to the terms.

3. Subject of the agreement

3.1. The Provider grants the User access to an online SaaS platform, including individual setup and preparation of the working environment.
3.2. The scope and price of the service are agreed individually and confirmed in an invoice or correspondence.

4. Access timeline and commencement of service

4.1. Access to the service is provided within 3 (three) business days after payment is received.
4.2. The service is deemed to have commenced when the Provider starts configuration or account preparation.

5. Pricing, billing and automatic renewal

5.1. Public pricing plans may not be published. Prices are agreed individually.
5.2. The subscription renews automatically for the next billing period unless cancelled before the end of the current period.
5.3. Payments are made based on an invoice or another agreed method.

6. Complaints and contact

6.1. Complaints and support requests should be sent to support@044soul.com.
6.2. The Provider responds within 14 calendar days.

7. Withdrawal and refunds

7.1. Mandatory consumer protection rules regarding withdrawal from distance contracts may apply where required by law.
7.2. The User agrees that the service may start before the withdrawal period expires.
7.3. For B2B customers, refunds are not provided unless expressly agreed.

8. Liability

8.1. For B2B customers, the Provider’s liability is limited to the amount paid for the last billing period.
8.2. For consumers, liability is limited only to the extent permitted by mandatory law.

9. Personal data and cookies

9.1. Personal data is processed in accordance with the Privacy Policy.
9.2. Cookies are governed by the Cookie Policy.

10. Governing law

10.1. This agreement is governed by the laws of the Republic of Poland.