044

Privacy Policy

Version: v1.1 dated December 18, 2025
Data Controller: 044 SOUL sp. z o.o.
Address: ul. Złota 75A lok. 7, 00-819 Warsaw, Poland
KRS: 0001169108
VAT EU: PL5273161414
REGON: 541522343
Personal data contact: support@044soul.com
Website: https://044soul.com

1. General information

1.1. This Privacy Policy describes how personal data of users of the 044 SOUL / S5 CRM service (the “Service”) is processed.
1.2. The Policy applies to all users of the Service, regardless of whether registration is performed online or manually.
1.3. The data controller is 044 SOUL sp. z o.o.

2. Sources and categories of data

2.1. The Controller may collect personal data:

  • directly from the User during registration or use of the Service;
  • through direct contact with the User (e-mail, messengers, phone) for the purpose of account creation or service setup.

2.2. Processed personal data may include in particular:

  • first and last name;
  • e-mail address;
  • account data and settings;
  • billing-related data;
  • technical data (IP address, security logs);
  • support correspondence.

3. Purposes and legal bases of processing

Personal data is processed for the following purposes:

  • conclusion and performance of the agreement;
  • creation and administration of the user account;
  • provision of technical support;
  • fulfillment of accounting and tax obligations;
  • ensuring the security of the Service.

The legal basis for processing includes, as applicable:

  • performance of a contract or actions taken at the User’s request;
  • compliance with legal obligations;
  • legitimate interests of the Controller (security, support).

4. Data retention periods

Personal data is retained only for as long as necessary for the purposes of processing:

  • account data — for the duration of the active account and up to 30 days after deletion or deactivation;
  • billing, accounting and tax data — for the period required by applicable law;
  • technical and security logs — up to 90 days, unless longer retention is required;
  • support correspondence — until the request is closed and then up to 12 months.

5. Data recipients

5.1. The Controller currently does not share users’ personal data with third parties.

5.2. Data may be disclosed only where required by law or upon binding requests from authorized public authorities.

5.3. If external service providers (e.g. hosting, payment, IT providers) are engaged in the future, Users will be informed accordingly, and data processing will be carried out under appropriate agreements and safeguards as required by law.

6. Transfers outside the EU

The Controller currently does not transfer personal data outside the European Economic Area.
If such transfers occur in the future, appropriate safeguards in accordance with GDPR will be applied.

7. User rights

Users have the right to:

  • access their personal data;
  • rectify inaccurate data;
  • request erasure of data;
  • restrict processing;
  • data portability;
  • object to processing;
  • lodge a complaint with a supervisory authority.

Requests may be sent to: support@044soul.com.
Response time: up to 30 calendar days.

8. Data security

The Controller implements appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or alteration.

9. Cookies

9.1. The Service currently uses only strictly necessary cookies required for proper operation of the website and Service.

9.2. If analytical or marketing cookies are introduced, the User’s consent will be obtained in advance in accordance with applicable law.

Details are available in the Cookie Policy.

10. Changes to the policy

10.1. The Controller may update this Privacy Policy.
10.2. The current version is always published on the Service website.